trainer.sa Help Centre
Find answers to the questions trainees and trainers ask most: how booking works, when you are charged, what happens when you cancel, how we verify trainers and how we protect your data. Pick a topic below. If you can't find your answer, contact our support team from inside the app.
Booking and payments
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How do I book a session with a personal trainer?
Booking on trainer.sa is a request the trainer accepts. See the steps, what happens after you send it, and when your booking is confirmed and charged.
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When am I charged? Payments and card holds
Pay with mada, Visa, Mastercard or Apple Pay. The amount is held when you request and charged once the trainer accepts; otherwise the hold is released.
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Cancellations and refunds
When cancelling is free, how to reschedule, what happens if your trainer cancels or doesn't show up, and when refunds reach your original payment method.
Trust and safety
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How are trainers verified?
We check every trainer's ID and professional certificates before their profile goes live. Learn what we check and what the Certified badge means.
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Safety and conduct on trainer.sa
Stay safe before and during sessions: keep chats in the app, no contact details before a confirmed booking, pay only through trainer.sa, report or block.