When am I charged? Payments and card holds

Ways to pay

• mada, the debit cards issued by Saudi banks.
• Visa and Mastercard credit and prepaid cards.
• Apple Pay on supported Apple devices.

Your bank may ask you to confirm the payment with a one-time code. With mada cards this happens on every payment.

How the card hold works

1. When you send a booking request, the amount is held on your card: it is reserved but not taken.
2. If the trainer accepts within 12 hours, the hold becomes an actual charge.
3. If the trainer declines, the reply window runs out, or you cancel before the trainer accepts, the hold is released at no cost.

We release holds immediately on our side, but when the release shows on your statement depends on the bank that issued your card, and it can take a few working days.

What you pay

The price summary shows every amount before you pay:

• Session price, as set by the trainer.
• Platform fee: SAR 15 per booking.
• Total, the amount held on your card.

Prices are in Saudi riyals, and the amount in the summary is the amount held on your card.

Receipts and refunds

Once you are charged, the receipt is on the booking page. If you are due a refund, it goes back to the same payment method you used. See Cancellations and refunds for when cancelling is free.

Always pay in the app

Never pay a trainer in cash or by direct bank transfer. Paying through trainer.sa is what protects your right to a refund and lets us help if something goes wrong. Asking for payment outside the app breaks our terms of use, and you can report it.