How do I book a session with a personal trainer?

Bookings on trainer.sa are not instant: you send the trainer a booking request, and the trainer accepts or declines it within 12 hours. When you send the request, the session price is only held on your card. You are charged once the trainer accepts.

Booking step by step

1. Choose a trainer and a service. Compare profiles by specialty, price and rating, then pick the service that suits you: in person or online, and how long.
2. Pick a time. You see the open slots in the trainer's calendar. A session has to start at least 3 hours after you send the request, and you can book up to 12 days ahead.
3. Set the place and add notes. For in-person sessions, choose where you will train: at home, at a gym or at a place you both agree on. Tell the trainer your goal and level, and anything they should know about injuries or health conditions.
4. Confirm payment. Check the price summary, then pay with mada, Visa, Mastercard or Apple Pay. The amount is held on your card, not yet charged.
5. Wait for the trainer's reply. You get a notification as soon as the trainer accepts or declines.

What happens after you send a request?

• If the trainer accepts: your booking is confirmed, the amount is charged and the session details appear under "My bookings".
• If the trainer declines or doesn't reply within 12 hours: the request is cancelled automatically and the hold is released at no cost. The trainer may suggest another time, which you can accept or turn down.
• If you change your mind before the trainer replies: cancel the request from "My bookings" at any time, free of charge.

Once your booking is confirmed

You get a reminder before the session. Use the in-app chat to sort out the details with your trainer, such as the equipment to bring or where to meet at the gym. Keeping the conversation in the app protects you if you need our help later, so keep your arrangements there.

If you need to cancel or change the time, cancellation is free up to 24 hours before the session. See Cancellations and refunds for the details.

After the session

When the session ends, confirm it in the app or report a problem if something went wrong. If you do neither, the session is marked complete automatically 24 hours after it ends. You can then rate your trainer: reviews on trainer.sa can only be written about sessions that actually took place.

Read next: Payments and card holds.