Your account and personal data

Logging in and keeping your account safe

Instead of a password, you log in with your mobile number and a one-time code sent by text message. Never share that code with anyone; the trainer.sa team will never ask you for it. Under "My account" you can see the devices you are logged in on and log out of any you don't recognise.

Your rights over your data

Saudi Arabia's Personal Data Protection Law (PDPL) gives you clear rights, and you can use them from "My account":

• To be informed and to access your data: know what we hold about you, why we collect it and who we share it with.
• To get a copy: request an export of your data; we notify you when the file is ready to download.
• To correct it: edit your details in your account, or ask us to fix anything you can't change yourself.
• To delete it: ask us to delete your account; deletion happens after a grace period of 14 days.
• To withdraw consent: turn off marketing messages at any time in your notification settings.

Deleting your account

After you ask us to delete your account, it stays on hold for 14 days, and you can cancel the deletion by logging in during that time. We can't complete a deletion while you have reports under review or, if you are a trainer, earnings that haven't been paid out yet; we'll ask you to settle these first.

When we delete an account, we delete or anonymise your data and keep only what the law requires us to retain, such as invoices and financial records, for the period the law sets.

Where your data is stored

Your data is stored in Saudi Arabia. When we need an outside service, for example to deliver notifications to your phone, we send it only the minimum it needs, and notifications never include the content of your messages. See our Privacy Policy for the details.